|
It's Time to Circle the Wagons and Take Back
Our Fair (Market) Share
By
Joe Tatulli
A Little Background
In the context of wars between nations,
climate change, and twelve year olds getting pregnant and listening
to gangsta rap, the futon industry may seem like small potatoes
indeed. But for those of us who make our collective living from
making and selling this dual purpose wonder product I share the
following.
I invested twenty years of my professional
life helping to define, promote and rally the troops as this simple
(perhaps not so simple for those retail sales associates unable to
sell any product with more than two moving parts) sit and sleep
product soared to prominence during the decade of the ‘90’s.
There was a time when the industry’s
collective footprint approached annual sales of $1 Billion, the
annual industry trade show expanded to 120,000 sq. feet of showspace
with hundreds and hundreds of buyers and sellers scooping up product
by the container load. And, like a lighthouse beacon pulsing its
high visibility signal, the industry PR program strategically
targeted and reached literally millions of consumers with our simple
message of flexible dual purpose functionality and real value.
Strategic Thinking
In 1994 with little fanfare and great
anticipation Mona Meyer McGrath & Gavin (now Weber Shandwick, a
leading global leader in the PR business) began an eight year run as
the PR firm for the industry. The plan included defining the
product, targeting consumers, and getting the word out in a
consistent and efficient way. The best part of the plan was the
built in measurement device so we could all monitor our collective
success.
One of the challenges from the very beginning
was perception. Consumers didn’t understand the product and its dual
purpose flexibility as a sofa and they also called the ensemble of
frame, mattress and cover a futon, while industry insiders knew that
the futon was just the mattress.
All that being said the plan called for three
main initiatives. The first segment was Media Relations. The PR team
needed to be in contact with shelter and women’s magazine editors to
find out what their editorial schedules were and then decide on how
to position futon furniture content in relation to those schedules.
The second part was creating content for the newspaper mat article
network. Mat articles are those filler articles in the Home or
Lifestyle Sections of your daily and Sunday big city newspapers. The
third part was the special event. This segment of the program was
where we got to flex some creative muscle. The best event, which was
unfortunately not well attended due to a last minute Disney
Furniture for Kids event on the same day at the same time, was the
first fashion photo shoot of futon furnishings on the roof of an
upscale hotel in Manhattan.
The bottom line is that this was a nuts and
bolts program that worked.
Simple, to the point, traditional PR.
Efficient, hard working, and affordable. In seven full years the
program garnered over 600 million hits as measured by Luce media
services (now BurellesLuce). The industry average CPM was $1.25, our
program’s CPM was $ .25. Talk about ROI and bang for the buck.
Let’s face it, over the past few years with
all the changes the entire Home Furnishings Industry has
encountered, things have changed and opportunity is knocking. We
need to get back to basics and put a traditional program back in the
works. The tsunamis have overwhelmed and the earthquakes have
rumbled but we are still here selling goods and keeping our promise
of comfort and value. Hopefully the industry leaders of today will
see the opportunity and join forces once again to put out a unified
message that resonates with today’s market, a market that is still
hungry for versatility, comfort and real value.
See you in Las Vegas.
|